FAQ

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HAS MY ORDER BEEN SHIPPED? 

All orders will be shipped by the next working day unless it is a pre order. If you place your order on Saturday or Sunday it will be despatched on Monday, unless its Bank Holiday, then it will be despatched on a Tuesday. Please allow 3-5 days for standard delivery. 

WHAT TIME CAN I EXPECT MY ORDER

A lot of couriers deliver items between 08.00 – 10.00 pm, so you should receive your item between these time. 

CAN I CHANGE MY ORDER? 

As soon as you have placed your order we will start to process it asap. Therefore it is not possible to make any changes.

CAN I RETURN MY ITEM IF IT IS MARKED? 

We will not accept any returns that is marked or has makeup on, if you receive a item in this condition, please let us know as soon as possible at: info@thiscouldbu.co.uk

HAVE YOU RECEIVED MY RETURN? 

We don’t notify customers once we receive their return. You can use your postage receipt to track your order. Please allow up to 14 working days for your refund to be processed. Once your refund has been processed we will send you an email to confirm. 

I HAVE SEEN A ITEM BUT IT IS OUT OF STOCK

Popular items tend to sell out quickly. If you want to know as soon as the item is in stock then email us wth the details and we will let you know as soon as its available. 

CAN I RETURN MY ORDER

Sure, If you change your mind we are happy to refund you as long as:

  • The item is in its original packaging an unused.
  • The item is returned within 14 days 

Contact us 

Please take a look at our FAQ’s as you may find the answers to your queries there. If you still wish to contact us please do so at: 

info@thiscouldbu.co.uk 

RETURNS & EXCHANGE POLICY 

Returns Policy 

  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Items must have all tags attached
  • We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way to us. 
  • If your item is faulty you have 30 days to return the item. Please don’t forget to email us at customercare@thiscouldbu.co.uk
  • We aim to process refunds asap, it may take up to 21 days to process your refund on some occasions. If you haven’t received your refund within 21 days please email us at Info@thiscouldbu.co.uk with your proof of postage information and we will look into this for you. 
  • Please note if you return your item outside of the 14 days we cannot offer you a refund. 
    Exchanges 
    We are currently unable to process exchanges. You can refund an item with in the 14 days of receiving it and place a new order. 

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